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Cancellation policy

How to cancel an order

We create pieces we think you’ll fall in love with, but we know things don’t always work out. Maybe the spark isn’t there, or you just don’t think we’re a good match.

 Whatever your reason may be, we’ll help you get the pieces safely back to the Swabian Mountains.

 

What is the Lovjoi cancellation policy?

When you order with us and we accept the order, you are entering into a contract with Lovjoi.

You have the right to cancel this contract within 14 days without having to tell us why. The 14-day period starts from the day you received the goods, or when someone else did for you. (This someone can’t be the delivery company.)

 

What rights do I have as a consumer?

As a consumer, you have the right to cancel a contract as long as you are acting primarily for personal purposes. In other words, the order isn’t linked to your business or job.

 

How to cancel the contract

If you want to cancel, you have to tell us in writing. To save you time, you might want to use the template below. Alternatively, you can send a letter or email to:

 

Lovjoi ORGANIC CLOTHING GmbH
Burgau 1
88525 Dürmentingen
Germany
info@lovjoi.com

 

What happens once I have cancelled?

When you cancel the contract, we have to return payment to you in full. Lovjoi has 14 days to return your money starting from the day we receive your cancellation notice, but we always try to get the money back in your account straight away.

Payment in full means everything you paid us as part of that order, including shipping costs. This does not include any additional costs you might have incurred when ordering. Say for instance you chose a more expensive delivery option than the one we recommended, we would only refund standard shipping on that order.

 

Who pays to return the item?

If you cancel the contract, Lovjoi pays to return the item.

 

How do I get my money back?

Your money is returned the same way we received it ­ ­– be it by PayPal, bank transfer or card payment.

We never charge you for accepting a refund if you cancel the contract.

 

When do I get my money back?

We can refuse a refund until we have received the item(s), or until you send us proof of postage – whichever comes first.

You must return the item(s) to us immediately or at the latest within 14 days of the day you wrote to us to cancel the order. If your package arrives after the 14-day period but you posted it within the 14 days, you still qualify for a refund.

 

Cancellation template

If you want to cancel the contract, you can fill out the form below and send it back to us.

 

Lovjoi ORGANIC CLOTHING GmbH
Burgau 1
88525 Dürmentingen
Germany
info@lovjoi.com

 

I am/We(*) are cancelling the contract I/we(*) entered into when buying the following item(s)(*):

_____________________________________________________

Ordered on(*)/received on(*)

__________________

Name(s)

_____________________________________________________

Signature(s) (if electronic copy)

_____________________________________________________

Signature(s) (if paper copy)

__________________

Date

__________________

(*) Please delete as appropriate